Heather holds an Associate’s Degree in Management Development, and has built her career around her passion for the PSR role. For the past four years, she’s served as a PSR Supervisor, guiding and supporting a team that shares her commitment to exceptional patient care. She’s someone who truly wears her heart on my sleeve—she cares deeply, leads with empathy, and genuinely loves helping patients feel supported and understood. Outside of work, Heather’s greatest joy comes from spending time with her family—her husband, son, and of course, her dogs. She loves summers on the boat fishing and soaking in the peaceful beauty of the area, and in the winter months, you’ll often find Heather out sturgeon spearing—one of her favorite traditions. Whether it’s enjoying the water, the sunshine, or the quiet of a frozen lake, these moments bring her calm, connection, and balance.